Terms of Service

By creating an account or booking an appointment through this app, you agree to these terms. If you don't agree, please don't use the app — you're always welcome to contact the shop directly by phone instead.

Booking appointments

This app lets you request a drop-off appointment for animal processing, subject to the shop's weekly capacity and processing-type availability. Submitting a request does not guarantee a specific status — appointments start as Pending until confirmed by shop staff, and can change status as your animals move through processing.

Cancellations

You can cancel an upcoming appointment yourself through the app up until 14 days before your scheduled drop-off. Within 14 days of drop-off, cancellations must be handled by calling the shop directly, since animals may already be scheduled for processing by that point.

Recurring appointments

If you set up a recurring appointment series, it will continue to generate new appointments automatically on your chosen schedule until you stop it. You can stop or restart a recurring series at any time from My Appointments.

Hanging and processing times

Beef typically hangs for 10–14 days for best quality; hogs and lamb generally don't benefit from extended hanging. Actual hang and processing times are at the shop's discretion based on conditions and scheduling, and may vary from these general guidelines.

No-shows

Repeated missed appointments without cancellation may be noted on your account for staff reference and may affect the shop's willingness to hold future appointments for you.

Appointment records and archiving

Trackside Butcher Shoppe may edit, cancel, or delete any appointment or appointment record at any time, with or without notice, including to fix errors, manage capacity, or keep the app running smoothly. To keep the app fast, completed and cancelled appointments may also be cleaned up automatically over time once they are old enough.

Archiving an appointment only hides it from your main list. Appointments you archive are kept and are skipped by that automatic cleanup, and you can unarchive them at any time. This does not stop the shop from deleting a record when it needs to, for example if you ask us to delete your data or close your account. Don't rely on the app as your only record of an order; keep your own copy of anything important.

Accounts

You're responsible for keeping your login credentials secure and for the accuracy of the information you provide when booking. You can delete your account at any time from Profile.

No warranty

This app is provided as a scheduling convenience. We don't guarantee uninterrupted availability, and appointment status information is provided as a courtesy — always contact the shop directly for anything time-sensitive.

Changes to these terms

We may update these terms from time to time. We'll update the "Last updated" date above when we do. Continued use of the app after a change means you accept the updated terms.

Contact us

Questions about these terms? Reach us through the Contact page in the app. See also our Privacy Policy.