Support

Why is my appointment still Pending?

Your spot is saved — "Pending" doesn't mean anything is wrong. We reach out about two weeks before your drop-off date to confirm details, and once confirmed, your appointment status updates from "Pending" to "Confirmed" automatically.

How do I cancel an appointment?

Open My Appointments in the app and tap Cancel — available up until 14 days before drop-off. Within 14 days, please call us directly.

How do I stop a recurring appointment series?

Open My Appointments, find any appointment from that series, and tap Stop Series. You can restart it anytime the same way.

I'm not receiving notifications.

Check your email spam folder for our confirmation and status emails, and make sure the email on your account is correct in Profile.

How do I delete my account or data?

Go to Profile in the app — you can download your data, request deletion of your appointment history, or delete your account entirely, all from there.